How can we help?

Choose “Forgot password” on the sign-in page and enter your email; we'll send you a link to set a new password. If you sign in with Google, you don't need a separate Jazira Study password.

SAR 19 per month. The amount is shown clearly on the checkout page before you confirm your subscription.

You pay on a secure checkout page hosted by our payment provider, so your card details never pass through or get stored on Jazira Study's servers. Elite activates automatically once the payment is confirmed.

Yes. Elite renews automatically every month. To stop the renewal, open “Manage billing” in Settings, or message our support team and we'll turn it off for you. When the subscription ends, your account returns to the free plan and your data and progress are kept. Our refund policy explains when a refund is possible.

Reload the page, then sign out and back in. If Elite benefits still don't appear, message us with the “Billing & payment” topic and include the email you used at checkout so we can look into it.

The free plan includes 5 messages every 8 hours. On Elite, that limit doesn't apply (fair use).

No. Jazira Study's practice questions are prepared in the format and skills of the official tests. They are not official exam questions and are not copied from the Education & Training Evaluation Commission's exams. For official test dates and registration, please use the official channels.

In Settings, choose “Delete account” and confirm. Your account and the data linked to it are permanently deleted — this can't be undone.